Museum Interaction

Carnegie Museum of Natural History Storyboard



As part of Interaction Design Fundamentals we were assigned the task developing a new interaction design based upon the observation of a parent and children in a public setting. From this observation we were to create design solutions for problems observed through a storyboard.



Observation, Affinity Diagramming, Storyboard, Sketching, Role-play


Pencil, marker


Sketching, storyboarding, observation, role-play


Bryan Freeland, Chrys Francisco, Sauvik Das, Rohan Singh



To conduct the research we observed a single mother with her six month old son and 2 and a half year old daughter at the Carnegie Museum of Natural History. In this setting we were able to observe many issues with the environment that make it difficult for a mother to navigate the museum with her children. Some of these issues included display cases that were too tall for small children and the lack of automatic doors. The museum ticket included entrance to other Carnegie museums, but these museums were on the other side of the city making travel between them cumbersome. As well, we saw that as the mother attended her baby, her toddler would easily wander off on her own. 

After our observation we wrote out the notes of our observation and synchronized the findings see insights that would drive design solutions. As well we performed a body-storming exercise and role-play to put ourselves in the shoes of the mother and the experiences we had observed in the museum.

As an interaction design solution I wrote out a story board that would help resolve the issue of the distance between the museums and the risk of children wandering away from their parents.

One storyboard shows that upon entrance a child would get a temporary pin that would contain an RFID tag. This RFID tag would act as a locator in case the child became lost. In the other storyboard I drew a shuttle as a convenient solution to provide greater access between the museums. In this way visitors would be better able to take advantage of the Carnegie Museums of Pittsburgh.